Privacy policy

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Last updated: October 13, 2024

This Privacy Policy describes how De Pijnpuzzel (the “Site”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit, use our services, or make a purchase from 842ee7-d1.myshopify.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, site visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, revise the "Last updated" date, and take other steps as required by applicable law.

How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect to communicate with you, deliver or improve the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use the Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information You Provide Directly to Us
Information you directly provide through the Services may include:

  • Contact details including your name, address, phone number, and email address

  • Order details including billing/shipping addresses, payment confirmation, email, and phone number

  • Account information including username, password, security questions, and other security information

  • Customer support information, such as communications you send us through the Services

Some features of the Services may require you to provide certain information. If you choose not to provide it, you may not be able to access those features.

Information We Collect Automatically
We may also automatically collect information about your interaction with the Services (“Usage Data”). This may include device, browser, network, IP address, and interaction data, using cookies, pixels, or similar technologies ("Cookies").

Information from Third Parties
We may obtain information from third parties such as vendors and service providers:

  • Companies that support our Site and Services, like Shopify

  • Payment processors that collect billing and payment details to process your transactions

  • Technology partners that help with tracking, advertising, and user analytics

We treat all third-party data according to this Privacy Policy. See “Third-Party Websites and Links” for more.

How We Use Your Personal Information

  • Product and Service Delivery: To fulfill your orders, manage your account, communicate transaction updates, facilitate returns, and enhance your experience

  • Marketing and Advertising: To send promotional content and personalize ads. For EEA residents, the legal basis is our legitimate interest under Art. 6(1)(f) GDPR

  • Security and Fraud Prevention: To detect, investigate, and respond to suspicious or illegal activity. Users are responsible for safeguarding login credentials

  • Customer Support and Improvement: To assist you and optimize the Services, based on our legitimate interest under Art. 6(1)(f) GDPR

Cookies
We use cookies to support and enhance our Site. See Shopify's cookie policy at https://www.shopify.com/legal/cookies for more details. Cookies help us understand user behavior, store preferences, and serve relevant ads. Most browsers accept cookies by default, but you can change settings to block or delete them, which may affect your experience.

How We Disclose Personal Information
We may share your personal information in the following situations:

  • With vendors or service providers (e.g., payment processors, customer support, analytics)

  • With business and marketing partners

  • With affiliates within our company group

  • When required by law, during a merger or business transfer, or to enforce legal rights

  • With your consent, such as social media integrations

Categories of Disclosed Data:

Category Recipients
Identification data Service providers, business partners
Commercial info Order and support info
Usage data Analytics and advertising partners
Geolocation Determined via IP address or other means

We do not use or disclose sensitive personal data without your consent or to infer personal characteristics.

Third-Party Websites and Links
Our Site may link to third-party websites. We are not responsible for the privacy or content of these sites. Review their privacy policies before submitting information. Public or semi-public platforms may expose your data to other users without limitation.

Children’s Data
The Services are not intended for children. We do not knowingly collect data from individuals under 16. If you are a parent or guardian of a child who shared personal data with us, please contact us to request deletion.

Data Security and Retention
While we take security seriously, no method is 100% secure. Please avoid sending sensitive data via insecure channels.

We retain personal data as needed to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights
Depending on your location, you may have the following rights:

  • Right to Access: Request access to your personal information

  • Right to Deletion: Ask us to delete your data

  • Right to Correction: Request corrections to inaccurate information

  • Right to Portability: Request a copy or transfer of your data

  • Right to Opt-Out: Opt out of data “selling” or “sharing” or targeted ads

  • Right to Restrict Processing

  • Right to Withdraw Consent

  • Right to Appeal

  • Communication Preferences: Unsubscribe from promotional emails via provided links

You can exercise these rights on our Site or by contacting us (see Contact section). We may verify your identity before responding. You may authorize someone else to act on your behalf by providing proper documentation.

Complaints
If you're unhappy with how we process your data, contact us using the info below. You may also file a complaint with your local data protection authority. For EEA residents, find the list of authorities here.

International Users
Your data may be stored or processed outside your country. For transfers from Europe, we rely on mechanisms like the European Commission’s Standard Contractual Clauses, or similar UK-approved contracts, unless the destination has an adequacy decision.

Contact Us
If you have questions or wish to exercise your rights, contact us at:
📧 mypainpuzzle@gmail.com
📬 Luc Van Lindenlaan 22, Niel, 2845, BE

Unless stated otherwise, we are the data controller for your personal data under applicable law.